I just placed an order, when will it ship?
All orders are shipped within 1-2 business days of order. 

I am not in love with my order, can it be returned? What if there is an issue?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

To start a return, you can contact us at support@juvenatecbd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 


Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. Otherwise, please refer to the return policy

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@juvenatecbd.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Typical delivery time frame is between 3 to 7 business days however, you may receive your items earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control, such as postal delays.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please email us at support@juvenatecbd.com and we will be happy to assist you in any way we can.